Accessibility Statement for a More Inclusive Digital Experience

This accessibility statement explains our commitment to making our digital content easier to use for as many people as possible. We aim to support an inclusive experience that reflects the needs of users with different abilities, technologies, and browsing preferences. Our goal is to continuously improve website accessibility so that information, services, and interactions remain clear, predictable, and usable.

We are working toward WCAG 2.1 AA compliance as a standard for design, structure, content, and functionality. This means we aim to build pages that are perceivable, operable, understandable, and robust. In practice, this includes clear headings, readable contrast, logical content order, and controls that behave consistently.

Accessibility is an ongoing responsibility, not a one-time task. As content changes and new features are added, we continue to review and refine the user experience. Our approach includes regular checks and updates to improve the accessibility of digital pages, forms, navigation, and interface elements.

How the site supports accessibility

The site is designed with screen-reader support in mind. We use meaningful structure so assistive technologies can interpret headings, lists, labels, and sections in a way that helps users move through content efficiently. Where appropriate, images and interface elements are described to support understanding.

We also aim to provide strong keyboard navigation support. Users should be able to move through interactive elements using the keyboard alone, with visible focus indicators and a logical tab order. This helps people who cannot use a mouse, as well as those who prefer keyboard-based browsing.

To improve readability, we try to use plain language, clear hierarchy, and consistent layout patterns. Readable text, distinct headings, and simple page flow can make a significant difference for users with cognitive, visual, or motor accessibility needs. We also avoid unnecessary complexity wherever possible.

Ongoing accessibility efforts

Design and content practices

Our accessible web practices include checking colour contrast, maintaining text that can be resized, and ensuring that content remains usable across modern browsers and devices. We aim to keep forms, links, and controls identifiable and easy to understand without relying only on visual cues.

Where possible, we prefer semantic HTML to help both users and assistive tools interpret content correctly. This supports the structure of the page and improves navigation for screen-reader users. We also review dynamic content to reduce barriers when content updates without a full page refresh.

The accessibility of digital services can depend on both design choices and user settings. For that reason, we encourage a flexible experience that works well with browser features, operating system preferences, and assistive technologies. Inclusive design helps create a more reliable experience for everyone.

Known limitations and improvement process

Although we work to meet accessibility standards, some parts of the experience may still require improvement. We continue to identify issues, test updates, and prioritise changes that reduce barriers. If a user encounters a problem, we treat it as an opportunity to improve the overall accessibility of the site.

We use internal checks and review processes to support our efforts toward WCAG 2.1 AA alignment. This includes verifying that content can be navigated by keyboard, that assistive technology can read the page structure, and that interactive elements are understandable and usable.

Continuous improvement is central to our approach. We want users to be able to access content with confidence, whether they are using a screen reader, keyboard-only navigation, zoom tools, or other assistive features. Usability and clarity remain priorities across our digital presence.

Accessibility requests and support

If you experience difficulty accessing content or need information in an alternative format, you can make an accessibility request through the appropriate support channel provided by the organisation. Please include details about the page, feature, or task you were trying to complete so the issue can be reviewed effectively.

Requests may include help with screen-reader compatibility, keyboard access, text readability, or any other accessibility barrier. We aim to respond in a timely manner and consider reasonable adjustments where needed. Accessibility support is part of our effort to ensure equal access to information and services.

Commitment to accessible experiences

We recognise that accessibility is essential for many users and beneficial for all. By supporting screen-reader compatibility, keyboard navigation, and ongoing progress toward WCAG 2.1 AA compliance, we aim to create a digital environment that is more usable, more inclusive, and more dependable.

Our commitment is to keep improving the experience over time, with attention to structure, clarity, and access needs. We value accessibility as a core part of quality, and we will continue working to strengthen the accessible website experience for every visitor.