Cleaners Knightsbridge Service Terms and Conditions

These Terms and Conditions govern the provision of cleaning services by Cleaners Knightsbridge to residential and commercial clients. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions the following expressions have the meanings set out below.

Client means any individual, business, or organisation that requests or receives cleaning services from Cleaners Knightsbridge.

Company means Cleaners Knightsbridge, the provider of cleaning services.

Services means any cleaning, housekeeping, end of tenancy cleaning, deep cleaning, commercial cleaning, or related services provided by the Company.

Cleaner means any person engaged by the Company to carry out the Services.

Premises means the property or location where the Services are to be performed.

Agreement means the contract between the Client and the Company comprising these Terms and Conditions and any confirmed booking details.

2. Scope of Services

The Company provides a range of domestic and commercial cleaning services tailored to the Client's requirements. The exact scope, duration and frequency of the Services will be agreed at the time of booking and confirmed in the booking confirmation.

The Company reserves the right to decline any booking or to cancel or suspend Services where it reasonably considers that the Premises are unsafe, access is not possible, or the work requested falls outside the agreed scope or the competence of the Cleaner.

The Client acknowledges that the Services do not include tasks that may endanger the health or safety of the Cleaner, including but not limited to moving extremely heavy items, working at unsafe heights, or handling hazardous substances outside routine household or commercial cleaning products.

3. Booking Process

The Client may request Services by contacting the Company through its booking channels. The Client must provide accurate information regarding the Premises, the type of cleaning required, preferred dates and times, and any access instructions.

All bookings are subject to availability. A booking is only confirmed when the Company issues a booking confirmation, which may be provided verbally or in writing depending on the booking method used. The booking confirmation will set out the key details of the Services, including the date, approximate time of arrival, service description, and applicable charges or hourly rates.

The Company may request additional information or clarification before confirming a booking. The Client is responsible for ensuring that all information supplied is accurate and up to date. Any changes to the information supplied should be notified to the Company as soon as possible, as they may affect the feasibility, timing, or price of the Services.

The Company will use reasonable endeavours to attend at the agreed time. However the arrival time is approximate and may vary due to traffic, weather, or operational reasons. The Company will make reasonable efforts to inform the Client of any significant delay or need to reschedule.

4. Client Obligations

The Client must provide safe and reasonable access to the Premises at the agreed time. This includes supplying accurate access instructions, ensuring that keys or entry codes function correctly, and that any security arrangements allow for entry and exit during the Service period.

The Client must ensure that the Premises are safe for work and comply with applicable health and safety regulations. Any known risks or hazards must be disclosed to the Company in advance.

The Client must ensure that utilities required to perform the Services, such as electricity and running water, are available at the Premises, unless otherwise agreed in writing.

Valuable, fragile, or delicate items should be safely stored or clearly identified to the Cleaner. The Client is responsible for notifying the Company of any surfaces, materials, or items that require special care or that may be easily damaged by standard cleaning methods or products.

5. Pricing and Payment Terms

Prices for Services may be quoted as hourly rates, fixed prices, or a combination of both, depending on the nature of the work. Quotations are based on the information provided by the Client at the time of enquiry. If on arrival the Premises or the work required differ significantly from the description provided, the Company reserves the right to adjust the price or decline the booking.

All prices are stated in pounds sterling unless otherwise indicated. The Company reserves the right to amend its pricing from time to time. Any change in pricing will not affect confirmed bookings that have already been accepted by the Company, unless the scope or duration of work is varied by agreement.

Payment is due in accordance with the payment terms communicated at the time of booking and as set out in the booking confirmation. The Company may require full or partial payment in advance, or may allow payment on completion of the Services, depending on the service type, duration, and frequency.

The Client agrees to pay all charges for the Services, together with any applicable fees for additional work requested and agreed during or after the booking. Where payment is not made on time, the Company reserves the right to charge interest on overdue amounts and to suspend or cancel future Services until payment is received in full.

The Company may use third party payment processors for handling card or electronic payments. The Client is responsible for ensuring that sufficient funds are available and that payment details are correct.

6. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by providing notice to the Company. The minimum notice period required for cancellation or rescheduling without charge will be stated at the time of booking, but the Company will generally request at least twenty four hours notice for standard appointments and a longer period for larger or specialist jobs.

If the Client cancels or reschedules a booking with less than the required notice, the Company reserves the right to charge a cancellation fee. The cancellation fee may be up to the full amount of the booked service, depending on the nature of the booking, costs already incurred, and the ability to reassign the time slot.

If the Cleaner is unable to access the Premises at the agreed time due to incorrect access information, locked doors, or other issues within the Client's control, this may be treated as a late cancellation and a fee may be charged.

The Company may cancel or reschedule a booking due to circumstances beyond its reasonable control, such as illness, severe weather, transport disruptions, or other operational issues. In such cases the Company will use reasonable endeavours to offer an alternative appointment. The Company will not be liable for any loss resulting from such cancellation or rescheduling, but any prepayments for the affected booking that cannot be rebooked will be refunded.

7. Changes to Services During Attendance

If the Client requests additional tasks or a change in the scope of work during attendance, the Cleaner will refer such requests to the Company where necessary. Any variation in Services may result in an adjustment to the price and the time required to complete the work. The Company will confirm any such changes and obtain the Client's agreement before proceeding.

If time runs out before all requested tasks can be completed, the Cleaner will prioritise tasks as directed by the Client where possible. The Company is not responsible for incomplete tasks where the booked time is insufficient for the work requested.

8. Quality and Complaints

The Company aims to provide Services with reasonable skill and care. If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, ideally within twenty four hours of the Service taking place, so that the Company can investigate and, where appropriate, propose a remedy.

The Client should provide specific details and, where possible, evidence of any issue. At the Company's discretion, a Cleaner may be sent back to re attend and address any reasonable concerns, or an alternative resolution may be offered. The Company's liability will be limited as set out in these Terms and Conditions.

9. Liability and Insurance

The Company will exercise reasonable skill and care in selecting and training Cleaners, and will maintain appropriate insurance cover for its operations as required by law and good industry practice.

The Client must report any alleged loss, damage, or injury arising from the Services to the Company without undue delay, and in any event within a reasonable time after becoming aware of it. The Company will investigate and may require access to the Premises and any relevant information to assess the claim.

The Company will not be liable for normal wear and tear, pre existing damage, deterioration arising from the nature of the item cleaned, or damage resulting from incorrect information provided by the Client. The Company will not be responsible for damage to items that are not suitable for standard cleaning methods or products, where the Client has not clearly identified such items or provided specific instructions in advance.

To the fullest extent permitted by law, the Company's total liability to the Client for any loss or damage arising out of or in connection with the Services or these Terms and Conditions, whether in contract, tort, or otherwise, shall be limited to the lesser of the amount paid by the Client for the specific Service giving rise to the claim and a reasonable sum reflecting the value of proven direct loss.

The Company shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of use, loss of opportunity, or loss of business, whether arising from negligence, breach of contract, or otherwise.

Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited by law.

10. Waste Handling and Environmental Regulations

The Company will handle and dispose of general domestic and commercial waste arising from the provision of the Services in accordance with applicable waste management and environmental regulations.

The Client is responsible for informing the Company in advance if any waste to be handled includes items that may be classified as hazardous or require special disposal methods. The Company reserves the right to refuse to handle or remove such waste, or to apply additional charges where special arrangements are required.

The Company does not normally remove large quantities of building rubble, construction waste, industrial waste, clinical waste, or other materials requiring licensed transport or disposal. Where such waste is present, the Client must make suitable arrangements with an authorised waste carrier.

The Client must not request the Cleaner to dispose of waste in a manner that would breach local waste collection rules or environmental regulations, such as leaving waste in unauthorised locations or contaminating recycling streams. The Company reserves the right to decline any request that may result in non compliance.

11. Access, Keys and Security

Where the Client provides keys, entry fobs, or access codes to the Company, they will be handled with reasonable care and only used for the purposes of providing the Services. The Client is responsible for ensuring that keys are clearly labelled without displaying full address details.

The Company is not responsible for any loss arising from faulty locks, alarm systems, or security devices. The Client should ensure that alarm instructions are clear and that the Cleaner is able to arm and disarm the system where necessary.

12. Health and Safety

The Company is committed to maintaining high standards of health and safety. Cleaners are instructed to follow the Company's safety procedures and to use cleaning products and equipment in accordance with their instructions.

The Client must not request any task that may compromise the health or safety of the Cleaner. Cleaners may decline to carry out any activity they reasonably consider unsafe, including climbing on inappropriate furniture or using non standard equipment.

13. Privacy and Data Protection

The Company will collect and process personal data about Clients for the purposes of managing bookings, delivering Services, handling payments, and improving its operations. Personal data will be handled in accordance with applicable data protection legislation.

The Company will only share personal data with third parties where necessary for the performance of the Services, to process payments, to comply with legal obligations, or with the consent of the Client.

14. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, transport disruption, industrial disputes, epidemics, acts of government, or failure of utilities.

15. Amendments to Terms

The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, best practice, or the scope of Services offered. The latest version will apply to new bookings made after the date of publication. For ongoing or recurring Services, the Company will give reasonable notice of any material changes.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any non contractual obligations arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

The Agreement is between the Client and the Company. No other person shall have any rights to enforce any of its terms.

By proceeding with a booking or by allowing the Company to commence work at the Premises, the Client confirms that they have read, understood, and agree to these Terms and Conditions.