Cleaners Knightsbridge Privacy Policy

This Privacy Policy explains how Cleaners Knightsbridge collects, uses, stores, and protects personal data relating to customers and prospective customers in the Knightsbridge area. It is designed to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Cleaners Knightsbridge customers and individuals who make enquiries or otherwise interact with our cleaning services in the area.

Who We Are

Cleaners Knightsbridge is a provider of professional cleaning services in the Knightsbridge area. For the purposes of data protection law, Cleaners Knightsbridge is the data controller of the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data.

Personal Data We Collect

We collect and process different categories of personal data in connection with our cleaning services. The types of data we may collect include:

Identification and contact details such as name, postal address, service address, and contact preferences. We use this information to communicate with you and to provide services at the correct location.

Communication details such as information you provide when you contact us, request a quote, make a booking, or give feedback or complaints. This may include written correspondence, notes of phone conversations, and other communications relevant to our services.

Service details such as the type of cleaning service requested, property access instructions, dates and times of visits, special cleaning requirements, and records of services provided.

Billing and payment information such as invoice details, payment status, payment method, and transaction records. We do not store full payment card details where payment is processed through secure third party payment processors.

Technical and usage data where relevant, such as basic information generated when you visit any online pages we operate or interact with our digital tools. This may include IP address, device information, and browsing data, depending on your settings and any technologies used.

Marketing and preferences information such as your consent to receive marketing communications, your communication preferences, and records of marketing content sent to you.

How We Collect Personal Data

We collect personal data directly from you when you contact us by phone, online form, or post to request information, a quote, or a booking. We also collect data during the provision of cleaning services, for example when our staff attend your property and record the work completed.

We may receive personal data from third parties who refer you to us or from business partners involved in the provision of our services, where this is lawful and necessary for arranging or delivering your cleaning services.

Purposes and Lawful Basis for Processing

We process your personal data only where we have a lawful basis to do so. The main purposes and corresponding lawful bases are:

To provide cleaning services. We use your contact and service details to set up, manage, and deliver cleaning services. The lawful basis for this is the performance of a contract with you or steps taken at your request prior to entering into a contract.

To handle enquiries and customer support. We process your data to respond to questions, provide quotes, and manage any issues or complaints. The lawful basis is our legitimate interest in operating and improving our services and, where relevant, performance of a contract.

To manage billing and payments. We process billing and transaction information to issue invoices, take payment, and maintain financial records. The lawful basis is performance of a contract and compliance with legal obligations in relation to accounting and taxation.

To maintain security, quality, and records. We may use personal data to maintain accurate records of services provided, ensure the safety of our staff and customers, and monitor service quality. The lawful basis is our legitimate interests in running a secure and efficient business.

To send marketing communications. With your consent where required by law, we may use your contact details to send you information about our services, special offers, and updates. You can withdraw your consent or opt out of marketing at any time.

To comply with legal and regulatory obligations. We may need to process and retain certain personal data to meet legal requirements, respond to lawful requests from authorities, or establish, exercise, or defend legal claims.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, accounting, or reporting obligations.

Customer account and service records are normally kept for a period that allows us to manage ongoing services, handle queries and complaints, and demonstrate our performance of the contract. After that period, data is either securely deleted or anonymised.

Billing and financial records are kept for the retention period required by tax and accounting laws. Communications such as emails and service notes may be retained for an appropriate period, taking into account limitation periods for legal claims and our legitimate interests in maintaining business records.

When data is no longer required, we take reasonable steps to securely delete or permanently anonymise it.

Data Processors and Sharing of Personal Data

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors may include providers of IT systems, booking or scheduling tools, payment processors, accounting and invoicing platforms, secure data storage providers, and customer service tools.

These processors only handle your personal data in accordance with our instructions and are required to implement appropriate technical and organisational measures to protect your data. They are not permitted to use your personal data for their own purposes.

We may also share personal data with professional advisers such as accountants, insurers, or legal advisers where this is necessary for the management of our business, the protection of our rights, or the handling of claims.

Where required by law or regulation, we may disclose personal data to regulatory authorities, law enforcement, or public bodies. We may also share relevant data if we are involved in a business reorganisation, merger, or transfer of services, in which case we will take appropriate steps to ensure your rights continue to be protected.

We do not sell your personal data to third parties.

International Transfers

Where it is necessary to transfer personal data to a country outside the United Kingdom or European Economic Area, we will ensure that an adequate level of protection is in place. This may involve using standard contractual clauses or relying on an adequacy decision, in accordance with applicable data protection law.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. These measures may include access controls, secure storage, encryption or pseudonymisation where appropriate, staff training, and regular review of our security procedures.

While we take reasonable steps to protect your personal data, no system can be completely secure. We therefore cannot guarantee the absolute security of information, but we aim to minimise risks and respond promptly to any suspected data incidents.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions. These rights include:

The right of access. You can request confirmation of whether we process your personal data and obtain a copy of the data along with information about how it is used.

The right to rectification. You can request that inaccurate or incomplete personal data is corrected or updated.

The right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and there is no legal requirement for us to retain it.

The right to restriction of processing. You can request that we limit the processing of your personal data in specific situations, for example while we verify its accuracy or consider an objection you have raised.

The right to data portability. For data you have provided to us and which we process by automated means on the basis of consent or contract, you may request a copy in a structured, commonly used, machine readable format and ask us to transfer it to another controller where technically feasible.

The right to object. You can object to the processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or the processing is for the establishment, exercise, or defence of legal claims. You also have the right to object at any time to the processing of your data for direct marketing, in which case we will stop such processing.

The right to withdraw consent. Where we rely on your consent to process personal data, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise any of these rights, please contact us using the contact details provided in our customer communications or on our service materials. We may need to verify your identity before responding to your request.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us so we can address the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any updated version will apply from the date it is published. We recommend that you review this Privacy Policy periodically to stay informed about how we process your personal data.